Special Expertise Partner status confirmed for 2010

Due to our experience and competence in SAP CRM environment DSC remains the only company specialized exclusivesly in the utilities industry to be awarded with the Special Expertise Partner status for SAP CRM.

DSC's expertise documented again by pre-qualification system

Connexio Utility is a comprehensive online supplier management tool provided by Achilles Information GmbH from which utility companies in Germany and parts of Europe can benefit.

Achilles made it its business - ordered by purchasing companies - to identify new sources of supply and to continuously verify suppliers. On behalf of utility companies from Germany and Eastern and Central Europe, Connexio verifies suppliers on the basis of predefined criteria, specified by these utility companies.

The pre-qualification and the structured supplier profile provide utility companies with a detailed insight in the performance and efficiency of potential suppliers and minimize possible risks even before starting a new project

Sm@rt Processes Framework

Efficient and guided Processing in SAP CRM

As of 1st quarter 2010 DSC provides the Sm@rt Processes Framework, a solution enabling even comlex data records to be quickly entered into an integrative and clearly arranged user interface. The user is guided through the entering process step by step in the correct processual order where single steps and input screens can be individually customized.

Bidirectional Contract Replication

New DSC Solution for a consistent Contract Processing in SAP for Utilities and SAP CRM

Especially for contracts SAP standard intends objects to be edited in SAP CRM. DSC's Bidirectional Contract Replikation allows contracts to be created and processed in both SAP systems, also considering mass rate changes and changes on contract accounts or installation data done via report. An intelligent product determination additionally replicates even the history of a contract or installation from SAP IS-U to SAP CRM where it is displayed in detail.

DSC at E-world energy & water

At this year's E-world we will demonstrate how to optimize SAP CRM processes with our solutions and how to efficiently realize metering liberalization with SAP Intercompany Data Exchange - German Metering. We are looking forward to your visit at hall 3 / booth no. 3-322

Conventions 2009

CRMexpo      08. – 09. October 2009 in Nuremberg

• CRM sm@rt&easy
  Efficient implementation of SAP CRM using the modular DSC Template
  
  
• Sm@rt WebClient
  Efficient Customer Relationship Management by innovative navigation and performance
  
  
• SAP CRM Loyalty Management
  Efficient customer retention with bonus programs
  

7th International SAP Utilities Conference      14. – 16. October 2009 in Munich

• CRM sm@rt&easy und Sm@rt WebClient
  Efficient implementation using the modular DSC Template and
  efficient use of SAP CRM by innovative and ergonomic UI and navigation
  
  
• SAP CRM Loyalty Management
  Efficient customer retention with bonus programs
  
  
• Collections Management with SAP for Utilities
  Efficient process handling with the DSC solutions 'Efficient Disconnection Management',
  ‘Submit for Collection to SAP ERP 6.0' and 'Interface for Legal Dunning Procedure‘

further information about our CRM solutions

DSC Template CRM sm@rt&easy to efficiently implement SAP CRM 2007
proves itself in practice

After having implemented not only the base module for the utilities industry but also the contacts and complaints management, Stadtwerke Essen AG now is implementing the module 'Customer Services for Residential Customers' (IC WebClient). Other companies, like Stadtwerke München GmbH or N-ERGIE AG, rely on this template module, too. Prego services GmbH additionally uses the modules 'Contacts & Complaints' and 'Marketing'.

further information

Pre-qualification system documents DSC's expertise

Connexio Utility is a comprehensive online supplier management tool provided by Achilles Information GmbH from which utility companies in Germany and parts of Europe can benefit.

Achilles made it its business - ordered by purchasing companies - to identify new sources of supply and to continuously verify suppliers. On behalf of utility companies from Germany and Eastern and Central Europe, Connexio verifies suppliers on the basis of predefined criteria, specified by these utility companies.

The pre-qualification and the structured supplier profile provide utility companies with a detailed insight in the performance and efficiency of potential suppliers and minimize possible risks even before starting a new project.

New DSC add-on for extending the account balance display by deregulation data

The account balance display in FI-CA and therefore in SAP for Utilities generally is very variable in terms of formatting document lines. In order to allow an overall evaluation of the complex business transactions in unbundling environment, the new DSC add-on offers the possibility to display the complex relations of the deregulated environment - with regard to the account balance items - in an unprecedented clarity.

Hence, the FI-CA account balance display becomes the central tool to analyze the comprehensive business transactions and processes in collections management. The enhanced clarity increases the efficiency in working with the account balance display. Therefore, the DSC solution opens completely new solutions in the context of account clearing.

product sheet (ger) (PDF)

1st place for DSC in EnBW Suppliers Award

For the first time, EnBW Energie Baden-Württemberg AG has awarded its suppliers - the price is meant as an exceptional seal of quality. In October 2008, the EnBW Suppliers Award paid tribute to outstanding achievements of EnBW's partners and suppliers. Within the scope of a ceremonious gala night in Karlsruhe the price was awarded - amongst others - for the category Information Technology (IT). Here, DSC took first place - an honour we are very proud of.

further information

Utility companies face more and more complex demands. Besides challenges regarding cost efficiency and sales strengthening there are topics concerning deregulation to be clarified.

Together with the globally operating consulting company BearingPoint we offer you the opportunity to inform yourself about the latest developments and solutions in our common Forum Energy 2008.

further information (ger)

New DSC office in Vienna

At the Forum Energy 2007 Austria, an info day for utilities in April 2007, DSC discussed current developments and requirements of the deregulated market with companies like KELAG AG, Salzburg AG, Wienstrom GmbH, EVN AG, Linz AG, Energie AG Oberösterreich and Energie Allianz Austria. In the future it is planned to strengthen this information exchange. For this reason DSC has opened a new office in Austria to improve our service for the Austrian customer base. Henceforth, utility companies in this neighbouring country will gain direct access from the knowledge and project experience of DSC. As SAP Special Expertise Partner for Utilities and Special Expertise Partner for SAP CRM, DSC holds extensive industry know-how. Presently, DSC supports SAP in developing the new component IDEX AE for the Austrian utility market.

If you are interested in additional information about our new office in Vienna, please contact Mr. Gernod Beckhuis.

DSC Unternehmensberatung und Software GmbH
Börse, Schottenring 16
A-1010 Wien
Phone +43 1 2369410
Fax +43 1 2369410-99
gernod.beckhuis@dsc-gmbh.com

Efficient execution of mass activities with the Mass Activity Management

Within a utility company a huge amount of mass processes is arising. Because of unbundling the utility market the need of a quality-, time- and cost management has increased.

For an efficient and timesaving handling of mass activities in IS-U/CCS, DSC developed the Add-On “Mass Activity Management”. The automation of routine jobs releases staff members and enable an ideal working load of technical resources. At the same time quality assurance is optimized. The central integration of this DSC product allows planning, controlling and logging of all mass activities in one application.

further information (ger)

Efficient Disconnection Management at Technische Werke Ludwigshafen AG

In order to optimize utility disconnection in IS-U/CCS, Technische Werke Ludwigshafen AG has ordered DSC to implement the Efficient Disconnection Management.

This approved and established component, allows the monitoring of the complete collection procedure from a central interface. New collection runs and such that are up to repetition can be assigned to responsible field agents and be printed in a package according to regional and other criteria. Current incoming payments concerning items relevant to disconnection are considered automatically. All data sets are available in variable evaluations. Furthermore, special data bases allow the monitoring of disconnection documents, whose recovery by field agents is not promising anymore. Additionally, the software supports not only an automation in confirmation of disconnection orders scheduled for each tour but also especially the usage of a mobile field solution using standardized interfaces.

The DSC-solution and its additional components meanwhile have been implemented at 14 utility companies - and as of January 2007 at Technische Werke Ludwigshafen for the first time in ERP 2005 - to support them significantly in process optimization in the collection management.