The SAP Customer Relationship Management (SAP CRM) is a solution that meets the liberalized energy market's requirements due to its high integration with the billing system SAP for Utilities. An entire connection of a CRM system to SAP for Utilities allows the creation of an extensive sales platform. SAP CRM 7.0 offers processes and functions tailored to the particular needs of the utilities industry in a new web-based user interface. Not only mass processes but also major customer sales are supported.
Our experience for your success
DSC already had engaged in SAP CRM for the utilities sector at an early stage and realized successfull implementations in B2B and B2C environment in Germany and abroad. In our current implementation projects we use the DSC-Template CRM sm@rt&easy to efficiently implement SAP CRM - a solution that serves (due to its modular structure) as an effective project accelerator and offers a fixed functionality at a fixed price.
Centrica plc. (UK)
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Implementation and adaptation SAP CRM 7.0 Loyalty Management
Implementation SAP CRM 7.0 for residential customers
ewz - Elektrizitätswerk der Stadt Zürich (CH)
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Technical specification regarding the implementation of further SAP CRM 7.0 functionalities
Technical specification 'Contact Management/Contract Integration' for non residential customers
Implementation of SAP CRM 7.0 for non residential customers
Electrabel,
Belgium
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Data migration projects after having implemented SAP for Utilities and SAP CRM
Connection of Internet Self Service Szenarios and a
internet based platform for resellers to SAP CRM
Implementation of a call center solution for SAP
CRM
Implementaion SAP CRM 7.0 for C&I-customers
EnBW
– Energie Baden-Württemberg AG
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Implementation
SAP CRM 4.0 in B2B environment
Release change to SAP CRM 5.0,
further development and production support
Unbundling: Analysis and adaptation of SAP CRM B2B sales processes
EnBW
Ostwürttemberg DonauRies AG
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Implementation
SAP CRM 5.0 in B2B environment, further development and production support
HAMBURG ENERGIE GmbH
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Implementation SAP CRM 6.0/2007
Quotation and Contact Management
Sales Prospect Management Service Location Management Transfer Interface for Billing to external service provider
N-ERGIE AG
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Implementation Account-Management, Contacts & Complaints and Processes and Functions for Residential Customers in SAP CRM 6.0/2007 using the DSC Template CRM sm@rt&easy
Lean Integration (business partner, contract accounts) between SAP for Utilities and SAP CRM
Integration of a new software for processing inbound messages into CRM contact management and CRM processes
ODR Technologie
Services GmbH
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Elaboration of a specification sheet for a SAP CRM implementation for Telecommunications
prego services
GmbH
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Elaboration of a specification sheet for a SAP CRM implementation
Implementation of a residential customers' solution
IC WebClient for SAP CRM 6.0/2007 using CRM sm@rt&easyas well as 'Account Management', Contact Management for major customers, 'Contacts & Complaints' and 'Marketing'
Stadtwerke
Essen AG
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Elaboration of a specification sheet for a SAP CRM implementation
Implementation Contacts & Complaints
and full integration of residential customers between SAP for Utilities and SAP CRM 7.0 using CRM sm@rt&easy
Stadtwerke
München GmbH
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Elaboration of a specification sheet for a SAP CRM implementation
Full integration of residential customers for SAP CRM 6.0/2007 using CRM sm@rt&easy
Wasserwerke Zug AG, Switzerland
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Elaboration of a specification sheet for a SAP CRM implementation
Implementation SAP CRM 6.0/2007 - Processes and Functions for Residential Customers - Light Integration
Due to our experience and expertise in SAP CRM environment SAP AG renominated DSC as Special
Expertise Partner for SAP CRM. DSC is the only company specialized exclusively on the utilities sector that was awarded with this partner status.
